SimplePort Simplifies PayPal-QuickBooks Data Importing

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Simple Business Systems, Inc.
216G Mt. Hermon Road
Suite 1603
Scotts Valley, CA 95066-4009

Phone Toll Free: 877-336-7274 (SBSI)
Phone Direct: 831-336-2958
Fax: 831-401-2660

8:00AM - 5:00PM PST M-F

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How To - Create and View Service Request Tickets
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If encountering issues we suggest opening a Service Request Ticket (when a ticket request is completed it will automatically be sent to our service group).

Creating a ticket from email (this is the easy way):

Send an email to service@simpleport.com. Enter a title for the issue you are having in the subject line. Enter as much relevant information as you can in the body of the message and include t
he following file attachments (as necessary):

1) The PayPal transaction log file (the PayPal History file in the Tab Delimited All Activity format downloaded from PayPal and used as input to SimplePort).

2) The SimplePort Settings file (the xml file created by the Save Current Settings button).

3) The iif file generated by SimplePort.

A service request ticket will be opened automatically and sent to a SimplePort service representative.

Creating a ticket from the service request web page:

Click the "Open a SimplePort Service Request" link form the SimplePort process page, or click the support link in the main site navigation bar, then click the request support link in the sub-navigation bar. Or, click the Open a Service Request Ticket link from the Support Main Menu Box or click the Open a Ticket box (lots of way to open a service request ticket, pick the one you desire).

Complete the required information for the email address field, enter a title for the ticket issue in the subject field and enter a short explanation of the issue in the body field (these are all required fields and must have valid data entered in them).

Include the following file attachments (as necessary):

1) The PayPal transaction log file (the PayPal History file in the Tab Delimited All Activity format downloaded from PayPal and used as input to SimplePort).

2) The SimplePort Settings file (the xml file created by the Save Current Settings button).


3) The iif file generated by SimplePort.

When finished click the send ticket button, the service request ticket creation and submission process is now complete. A SimplePort service representative will review the ticket and respond to your issue within 24 hours.

Viewing an open service request ticket
:

A service request system subscriber account is not required for opening a service request ticket. However, to view the status of a ticket a subscriber account is required. At this time the service request system is not tied into the primary site subscriber login (email and password). You will need to create a service request account (click the register link in the login box on the FAQ Knowledgebase page). Use the same email address and password used for the primary site login.

Login to the service request system from the login box on the FAQ Knowledgebase page. Once logged in any open tickets will be automatically displayed, or click the my ticket history link in the main menu box. You can also view previously closed tickets by clicking the view closed tickets link in the ticket history box.

The easiest method is to simply read and reply to the service request email messages that are sent to you.

 


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